Term and Conditions

Welcome to Fit Shoe Store! These Terms and Conditions (“Terms”) govern your use of our website fitshoestore.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.

1. General Information

Fit Shoe Store is an online retailer specializing in fashionable footwear and apparel, including boots, clogs, clothing, coats, dresses, and athletic shoes. Our store caters to fashion-conscious customers who value both style and comfort in their footwear and apparel choices.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s operation or security
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases
• Review all product information carefully before purchasing

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However, slight variations in color or design may occur due to monitor settings and manufacturing processes.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel the item or offer a suitable alternative.

3.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• All slipper styles (due to intimate foot contact)
• Items marked as “Final Sale” during purchase

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline. We process all orders within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You represent that you have the legal right to use any payment method you provide.

4.3 Pricing

All prices are in US Dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – via EMS for orders over $50 (15-25 business days after shipment)

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may be extended during peak seasons.

5.2 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs clearance, or other factors beyond our control.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receiving your order, provided they are:

• Unworn and undamaged
• In original packaging with all tags attached

Free returns are available for US customers on orders over $50.

6.2 Refund Process

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

6.3 Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Fit Shoe Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Limitation of Liability

Fit Shoe Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Washington. Any disputes shall be resolved in the courts of Washington.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site after changes constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms or any other inquiries, please contact us at:

Thank you for shopping with Fit Shoe Store!