At Fit Shoe Store, we’re committed to making your fashion footwear and apparel shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide except to some Asian countries and remote areas. During peak seasons, delivery times may be slightly extended.

Easy Returns & Exchanges

We want you to love your Fit Shoe Store purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Policy Highlights

  • 15-Day Window: Returns must be initiated within 15 days of delivery
  • Original Condition: Items must be unworn, undamaged, and with all original tags attached
  • Free Returns: For US customers on orders over $50
  • Quick Refunds: Processed within 3-5 business days after we receive your return

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All slipper styles (due to intimate foot contact)
  • Items marked as “Final Sale” during purchase

How to Return an Item

Follow these simple steps for a smooth return process:

  1. Submit Your Request: Email our customer service team at [email protected] with:
    • Your order number
    • Items you wish to return/exchange
    • Reason for return (optional)

    Use our template below for faster processing.

  2. Wait for Approval: We’ll respond within 24-48 hours with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to:
    Fit Shoe Store Returns
    4839 School Street
    Washington, US 20009
  5. Track Your Return: Keep your shipping receipt until your refund is processed.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fit Shoe Store Customer Service,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

  • Item Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for return: [Reason – optional]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Exchange Process

To exchange an item:

  1. Follow the same return process above, indicating you want an exchange
  2. Specify the new size/color you prefer in your email
  3. We’ll ship your new item once we receive your return

Note: Additional shipping charges may apply for international exchanges.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return and expedited replacement

Need Help?

Our friendly customer service team is here to assist you with any questions about shipping or returns. Contact us at [email protected] and we’ll be happy to help!

Happy shopping from the Fit Shoe Store team!