At Fit Shoe Store, we want you to be completely satisfied with your fashion-forward footwear and apparel. If for any reason you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points:

  • 15-Day Return Window: Returns must be initiated within 15 days of receiving your order
  • Original Condition: Items must be unworn, undamaged, and with original tags
  • Free Return Shipping: On orders over $50 (US customers only)
  • Fast Refunds: Processed within 3-5 business days after we receive your return

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Fit Shoe Store items:

  1. Submit Your Request: Email our customer service team at [email protected] with your order number and the items you wish to return/exchange. Use our template below for faster processing.
  2. Wait for Approval: We’ll respond within 24-48 hours with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our warehouse at:
    Fit Shoe Store Returns
    4839 School Street
    Washington, US 20009
  5. Track Your Return: Keep your shipping receipt until your refund is processed.

Return Request Template

Copy and paste this template into your email to expedite your return process:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fit Shoe Store Customer Service, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for return: [Reason – optional] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Exchange Process

For exchanges:

  1. Follow the same return process above, indicating you want an exchange
  2. Specify the new size/color you prefer in your email
  3. We’ll ship your new item once we receive your return (additional shipping charges may apply for international exchanges)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Slippers: All slipper styles (due to intimate foot contact)
  • Final Sale Items: Clearly marked as non-returnable during purchase

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return and expedited replacement

We stand behind the quality of our footwear and apparel, and we’re committed to making your Fit Shoe Store experience as stylish and seamless as possible. If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team.

Happy shopping!
The Fit Shoe Store Team