Welcome to Fit Shoe Store’s FAQ section! We’ve compiled answers to the most common questions about our stylish footwear, delivery services, and shopping experience. Our goal is to make your shopping journey as seamless as our delivery service.

About Our Products

1. What types of footwear does Fit Shoe Store specialize in?
We offer a carefully curated collection of fashion-forward footwear including boots, clogs, flats, heels, sandals, sneakers, athletic shoes, and slippers. Our selection blends contemporary style with everyday comfort, perfect for fashion-conscious individuals who value both form and function.
2. Do you offer clothing as well as shoes?
Yes! While footwear is our specialty, we also offer complementary apparel including dresses, hoodies & sweatshirts, pants, shirts & tops, shorts, and sweaters. These pieces are designed to create complete looks that transition effortlessly from day to night.
3. How do I choose the right size?
Each product page includes detailed sizing information. We recommend measuring your feet at the end of the day when they’re at their largest. If you’re between sizes or have specific fit concerns, our customer service team at [email protected] can provide personalized recommendations.

Ordering & Account

4. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout, order tracking, and personalized style recommendations.
5. Can I modify or cancel my order after placing it?
We process orders quickly to get your stylish footwear to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
6. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Shipping & Delivery

7. Where do you ship to?
We proudly ship worldwide from our Washington headquarters, excluding some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
8. What are my shipping options?
We offer two thoughtful delivery options:
– Express Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after processing
– Free Standard Shipping: For orders over $50 via EMS, arrives in 15-25 business days after processing
9. How long does order processing take?
Our Washington team hand-checks each item for flawless quality, which takes 1-2 business days. You’ll receive tracking information as soon as your order ships.
10. What about customs and import fees?
International orders may be subject to customs fees, which vary by country. While we include all necessary documentation to smooth clearance, these fees are the customer’s responsibility. For estimates, we recommend contacting your local customs office.

Returns & Exchanges

11. What is your return policy?
We want you to love your Fit Shoe Store purchase. You may return unworn, undamaged items in their original packaging within 15 days of delivery for a refund or exchange. Please note that return shipping costs are the customer’s responsibility unless the item is defective.
12. How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. Our team will provide return instructions. For your protection, we recommend using a trackable shipping method.
13. How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that your bank may require additional time to post the refund to your account.

Customer Service

14. How can I contact customer service?
Our style advisors are happy to help via email at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9am-5pm EST).
15. What if my question isn’t answered here?
We’re always here to help with any additional questions about our footwear, delivery service, or your order. Don’t hesitate to reach out – we’re committed to making your Fit Shoe Store experience as comfortable as our shoes!

At Fit Shoe Store, we believe great style should be effortless from browsing to delivery. If you have any other questions, our team is just an email away. Happy shopping!